Floorclick Delivery Information

How much is delivery?

Due to changes in delivery cost structure, delivery is £25.00 +vat. All orders must be over a minimum of £100 exc vat, minorder value for Scotland is £150exc vat

How long will it take for my delivery to arrive?

All of our tiles are delivered through a nationwide haulage company across mainland UK. We have two delivery options: 1. Our standard delivery time is 3-5 days. 2. Our express delivery time is 2-3 days.

When will my delivery arrive?

Once your order has been placed, and picked ready for despatch, you will be contacted by the distribution company to arrange delivery. Further contact details will be printed on your receipts.

What time will the delivery be?

Unfortunately we are unable to stipulate a delivery time, all deliveries will be between 9.00am and 5.00pm. 

Do I have to sign for my delivery?

Yes you do, for security reasons, it is necessary to get a signature for your tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Tile Click do not accept any further liability for the tiles.

Can I get my order delivered to another address?

Yes you can, we will need a full postal address, and we may contact you to ensure that there are no security problems regarding the transaction and delivery. If possible, to avoid any confusion, it may be better to contact us regarding a different delivery address prior to placing the order.

What is your Returns Policy - relative to unwanted or over ordered tiles?

Due to the cost of haulage and the increased risk of the tiles being damaged in transit, TileClick Ltd do not offer a returns policy. We have a sample service at minimal cost to ensure you are 100% happy with your choice of tiles made. By requesting a sample, you have the opportunity to see the product before making the bulk purchase.

What if I am not at home when the delivery arrives?

Unless by prior arrangement, the driver will not leave the tiles. If a second delivery attempt is required, an additional charge of £45 is likely be incurred.

Do you deliver to the Republic of Ireland?

We can deliver to Northern Ireland, but delivery will be on a price on application basis depending on the quantity of tiles being ordered.

What if my tiles are damaged, or the order is not correct?

All damages and irregularities must be notified within 2 working days of the delivery. The exact amount missing or damaged must be notified, in writing and replacements will be sent out FOC. All damaged or faulty goods may be collected at the request of the delivery/collection company.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale above.

What if I need to order additional packs?

Due to delivery costs it is important to ensure you allow enough tiles, including waste to be delivered with your main order. Additional packs will have to be arranged via special arrangements and is often a costly process.