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Floorclick FAQs Domestic Energy Assessment, Energy Performance Certificates, Hips, Home Information Packs, in Hants, Sussex, Surrey, Liphook, Haslemere, Petersfield, Bordon, Liss
Frequently asked questions, (please refer to terms and conditions also)
What if I need to ammend/make additions to my order?
Please ensure that you have ordered the correct amount of tiles you require, any additions, or ammendments will be subject to the minimum delivery charge of £25+vat due to haulage costs once the order has been processed, or if a few tiles are required, they will need to be ordered as samples.
How long will it take for my delivery to arrive?
All of our tiles are delivered through a nationwide haulage company across mainland UK. Our standard delivery time is 3-5 days from your payment clearing.
Do I have to sign for my delivery?
Yes you do, for security reasons, it is necessary to get a signature for you tiles, unless specific delivery instructions are given in writing to leave them somewhere. If the tiles are left, Tile Click do not accept any further liability for the tiles.
Can I get my order delivered to another address?
Yes you can, we will need a full postal address, and we may contact you to ensure that there are no security problems regarding transaction and delivery. If possible, to avoid any confusion it may be better to contact us regarding a different delivery address prior to placing the order.
What if I am not at home when the delivery arrives?
Unless by prior arrangement, the driver will not leave the tiles. If a second delivery attempt is required, an additional charge of £45 is likely to be incurred.
What is your Returns Policy - relative to unwanted or over ordered tiles?
Due to the cost of haulage and the increased risk of the tiles being damaged in transit, TileClick Ltd do not offer a returns policy. We have a sample service at minimal cost to ensure you are 100% happy with your choice of tiles made. By requesting a sample, you have the opportunity to see the product before making the bulk purchase.
What if my tiles are damaged, or the order is not correct?
All damages and irregularities must be notified within 2 working days of the delivery. The exact amount missing or damaged must be notified, in writing and replacements will be sent out FOC. All damaged or faulty goods may be collected at the request of the delivery/collection company. It will be deemed acceptable that 1 or 2 tiles may be broken, due to the nature of tiles, in this instance we would recommend that you try and use these where cutting is necessary, if you still require 1 or 2 tiles to complete the job then we will send out the replacements on the assumption the original notification was given within the timescale above.
Do we have a showroom to visit?
No we don’t. TileClick provide a competitively priced, quality product, by helping to keep overheads to a minimum. Our office is professionally run, with years of experience to provide a top quality service.
Can we get a sample?
Yes, you can order up to 3 sample tiles for a fixed price of £10 ex vat. It is easy to order samples - look out for the order a sample of this tile. The cost for sample tiles will be refunded on all orders over £100 + VAT
Can we fit your tiles?
Yes, TileClick now have a fitting service, if you have an enquiry, please see our tile fixing page, or email liam@tileclick.co.uk.
Can I send left over tiles back?
No, TileClick do not operate a returns policy. Due to the weight of the tiles, shipping is very expensive, and it is therefore normally more economical for the tiles to be kept, disposed of or re-sold. Specific cases may be subject to special arrangements.
How much is delivery?
Due to changes in delivery cost structure all standard deliveries are £25.00+vat |
